We Are Ready to Help
Choose the option that best suits your needs.
Our official end user support hours are weekdays 9am-5pm Eastern.
For Urgent or Interactive Help via Support Chat
Click the blue W Support Icon in the bottom right system tray on your PC and select Support Chat
- Locate the blue W support icon in the system tray at the bottom right of your screen.
- You may need to unhide the icon by clicking the ^ icon in the bottom right of the Windows task bar.
- Click on the blue W(ellshade) icon, select Support Chat and follow the prompts to get connected with one of our support engineers.
- If you cannot locate the icon, please open a Legacy Chat by scrolling to the bottom of this page.
Support Chat instructions are above. The below form will not start a chat.
For non-urgent or after hours assistance, please open a Support Ticket via the below form
We just need a couple things to get started:
Legacy Chat
Please only use this chat button if the above options fail.
Don’t forget, we’re not just here to fix something when it’s broken. We also love to answer technical questions and show you how to accomplish technical tasks. Whatever you need, just let us know!
