Hugh Chatham Memorial Hospital is a 200+ bed primary acute care provider in Elkin, NC. Their Network Manager was looking for a product that would give him deeper insight into what was happening on their network. Wellshade took the extensive list of requirements, researched the available solutions and recommended a product that provided both performance and security visibility, without the network impact of a traditional monitoring system. Once implemented, we provided ongoing, one-on-one training.
Rick Thompson, Network Manager at Hugh Chatham Memorial Hospital (HCMH), had a problem. He was looking for software that would help him anticipate and diagnose problems with the hospital's network. “I knew what I was looking for, I just didn't know who made it.” So he wrote down a dozen important features and, wish list in hand, Thompson gave us a call.
“This is what I'm looking for,” Thompson told us, “and I need your help finding a solution.” Wellshade's engineering team took the wish list, thoroughly researched all the options, and came back with an answer: Lancope. Not only could it do everything on Thompson's wish list, “[Wellshade] actually took my narrow scope and applied a broader filter to it, so I ended up with what I consider to be the best solution that I could possibly have.” Because we have experience with a variety of IT management applications, our engineering team can help select the right service or product for many customer needs. And because we have existing relationships with many of the companies that produce these solutions, they can serve as a liaison between the manufacturer and the end-user. Once HCMH decided to go with Lancope, Wellshade assigned an engineer to oversee the installation and keep in touch with Lancope's support team. “The installation went perfectly smooth,” notes Thompson. “We did the installation, we did the initial setup and configuration, I had a representative from Lancope here as well. That was in April, and for the next six to eight months, at least every two weeks we did a conference call between [Wellshade's engineer], the Lancope engineer, and myself to fine-tune the application.” This ongoing support helped Thompson get the most out of his software purchase. “I didn't feel like I got sold a solution that was dropped off in a box and I was left to figure it out.” And Wellshade continues to provide resources and support on the software by helping Thompson anticipate and execute timely upgrades and answering questions when needed.