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Electric Motor Shop

Small Business IT Outsourcing

Electric Motor Shop has been a leader in large motor sales and repairs since 1952. When their existing IT provider consistently provided them with substandard support, they called us. We immediately took over the management of their IT environment and helped get their technology back on track.

“The Wellshade team is professional, courteous, knowledgeable, and they take care of business.”

 


The Problem

Electric Motor Shop (EMS) was experiencing some technical difficulties and was not pleased with the level of service or expertise they were getting from their current IT provider. With a large expansion planned for the immediate future, they were interested in finding a new IT service that would be able to correct their problems and help them prepare for the new growth. Wellshade was recommended to them by a current client.

 

Our Solution

EMS decided that Wellshade’s TrueManage service would provide them with the solution that would accommodate their present needs and their planned growth. We evaluated their entire IT environment and immediately began to suggest short-term changes while helping EMS budget for several long-term upgrades.

With the addition of Wellshade’s “one-click rescue” capability on all the workstations, EMS employees were now able to get instant support when they needed it. “The Wellshade team is professional, courteous, knowledgeable, and they take care of business” says EMS’ Purchasing Manager, Randy Hicks.

 


Client Profile

Located in Wake Forest, N.C., Electric Motor Shop offers a variety of motor repair, coil rewinding, machining, testing, new motor sales and emergency services. Founded in 1952, they repair and rewind various motor parts, generators, welding machines, magnets, pumps and hoists. They also provide a wide range of tests, alignment, and analysis. The product lines they offer include gear motors, speed reducers, brushes, brakes, clutches, controls, sensors, safety products, shafts, belts, bearings, seals, encoders, lighting equipment and drive and conveyor components. Recently, the business has been growing so rapidly that the facilities have nearly doubled in size.

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